Refund and Returns Policy
At Re Power Store, we want you to receive the correct laptop battery in good condition. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible so we can assist you.
Returns
We may accept eligible returns within [14/30] days of delivery.
To be eligible for a return, the product must generally:
- Be unused or in acceptable original condition
- Be returned with its original packaging where applicable
- Include all accessories, manuals, labels, and other included items
- Not show signs of misuse, physical damage, modification, or improper installation
- Be accompanied by proof of purchase
Some products may have specific return conditions stated on their product page.
Incorrect Product
If you receive a battery that is different from the product you ordered, please contact us as soon as possible.
We may request photographs of the product, packaging, shipping label, or other information to verify the issue.
If the incorrect product was sent by us, we will provide instructions for returning it and, where applicable, arrange a replacement or refund.
Damaged Products
If your order arrives damaged, please contact us promptly after delivery.
We may request photographs or other evidence of the damage. Do not install or use a visibly damaged or swollen battery.
After reviewing the claim, we may offer a replacement, repair, or refund where applicable.
Defective Batteries
If you believe your battery is defective, contact our support team with your order details and information about the problem.
We may troubleshoot the issue or request photographs, laptop model information, battery information, or other details to determine whether the product is defective.
If the product qualifies under the applicable warranty or return policy, we may offer a replacement or refund.
Compatibility Issues
Customers are responsible for confirming laptop and battery compatibility before placing an order.
If you are uncertain about compatibility, we recommend contacting us before purchasing.
A return based solely on compatibility may be subject to our standard return conditions, including return shipping costs where applicable.
Non-Returnable Situations
A return may not be accepted where the product:
- Has been physically damaged after delivery
- Has been incorrectly installed
- Has been modified or opened
- Shows signs of misuse or abuse
- Has been damaged by liquid, excessive heat, or electrical issues
- Has been used contrary to manufacturer instructions
- Is returned without required accessories or packaging where applicable
- Is outside the applicable return period
Refunds
Once we receive and inspect an eligible returned product, we will determine whether it qualifies for a refund.
Approved refunds will generally be issued using the original payment method where possible.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Return Shipping
If the return is due to an incorrect, defective, or damaged product supplied by us, we may cover reasonable return shipping costs where applicable.
For other returns, the customer may be responsible for return shipping costs.
Return shipping arrangements will be confirmed by our support team before the product is sent back.
Exchanges
Where available, eligible products may be exchanged for the same or an alternative product.
An exchange may depend on product availability and the condition of the returned item.
How to Request a Return
To request a return or refund, contact us with:
- Your name
- Order number
- Product name
- Date of purchase
- Reason for the return
- Photographs or other supporting information where requested
Email: info@repowerstore.io
Phone: 0324 9330521
Please do not send products back without first contacting our support team and receiving return instructions.
Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions about returns, refunds, exchanges, or defective products, please contact:
Re Power Store
Email: info@repowerstore.io
Phone: 0324 9330521